Home :: Return Policy
A Land, Sea & Sky team member must approve all returns or exchanges within fifteen (15) days of receipt of merchandise. The customer is required to include a copy of the receipt along with current contact information and a detailed description of why the product is being returned as well as the name of the Land, Sea & Sky employee who authorized the return or exchange. Customer is responsible for shipping all returns back to Land, Sea & Sky, freight prepaid and insured unless otherwise instructed by Land, Sea & Sky.
A full or partial merchandise refund will be determined by Land, Sea & Sky upon inspection of the returned product. A minimum 3% fee will be deducted from the refund to cover processing costs. An additional restocking fee will be deducted from the customer's refund if, upon inspection, it is determined that the product has been used and/or damaged by the customer; or is missing any parts, manuals, CD's, warranty cards, etc. A refund check will be issued within fifteen (15) days of receipt of returned merchandise with proper documentation, or a credit will be issued to the customer's credit card account used for the original purchase. Cancellations of orders will be refunded less a 3% processing fee.
SPECIAL ORDERS requiring deposits are subject to a 25% cancellation fee or sale of the item before a refund is generated.
Unless defective, nonrefundable and nonreturnable merchandise include: open Software, CCD Cameras, Digital Cameras, Solar Filters, Special Order Items and "sealed" merchandise.
Thank you for your patronage. Land, Sea & Sky is committed to your complete satisfaction. Please feel free to contact us if you have any questions.